We get it. This is the boring, but necessary, bit of any purchase! So we’ve kept it simple, but informative, for you. If you’re unsure about anything, then please message us using the contact form and we’ll do our best to help. Setting up an account is the best way to benefit from the full functionality of this site. We strongly advise doing this when placing an order.
You need to accept our T’s & C’s (Terms & Conditions) every time you make a purchase. These occasionally change, so do check back on your next visit. Our policies do not affect your legal rights.
Products & payment
We’re not perfect (hard to believe, we know!). Occasionally we make mistakes (e.g. stock, images, price, description, etc).
We try to be as accurate as possible, however we can’t warrant that product descriptions or any other content is accurate, complete, reliable, current or error-free. If a product sold by us is not as portrayed and you are unhappy as a result, then you must return the product to us in an unused condition with all original contents in its original packaging. Contact us, using our contact form and one of our team will get in touch to advise you.
Our prices are displayed in UK pounds. Payment is deducted, once you confirm your order.
An order is not deemed to have been accepted, until it has been physically shipped to you. We may need to cancel your order (or part of it) at any stage of the order. Don’t worry; in these rare cases, we will make sure that you receive a full refund of charges you’ve already paid to us, for the affected item(s). We will contact you, via your provided email address and let you know, if this happens.
You provide authority for payment to be taken at the time of placing order. If there is a problem taking payment for all or part of your order, we reserve the right to charge you an administration fee of £5, each time your bank is unable to process your payment.
Images may show more than one variant of an item (e.g. colour, scent). The description will clearly state if more than 1 item is to be shipped. Variants / assorted items, will be allocated at random and cannot be specified. If you are uncertain regarding a product in any way, simply contact us, using our contact form before ordering and one of our team will get in touch to advise.
Any details displayed regarding items, are to provide you with an idea of the products they represent. They do not form part of any agreement / contract.
Restrictions
Sometimes, products have restrictions – you know, to keep things fair and to stop items falling in to the wrong hands (e.g. age limits, maximum quantities). By using our website or ordering, you are confirming that you meet and will adhere to the necessary requirements. Please note that our couriers enforce a strict limit on carriage of certain items. As this changes frequently, we may only be able to advise of latest shipping restrictions after an order has been placed.
Force majeure
Sometimes stuff happens; it just can’t be helped e.g. Fire, riot, impossibility of transportation, governmental restrictions, weather interference, etc. Should such an act occur, we can’t be held liable or responsible for any necessary deviation from these terms. We will try to resume normal service as quickly as possible and ensure we do all that we can to get things back on track.
Other useful information
Our liability for losses suffered, as a result of us breaching this agreement is limited to the purchase price of the Product.
We are not responsible for any indirect or consequential losses, even if this were to arise as a result of a deliberate breach of contract, entitling you to terminate the agreement.
Please be aware separate terms and conditions may apply for offers and competitions.
We keep costs low so we can pass these savings on to you. To help us achieve this, you agree that all communication with us, regarding an order, should originate using the website. Any further communication will mostly be made electronically with a member of our support team. This form of communication is considered to be acceptable to you in lieu of any requirement to provide the same, via any other means.
No terms are to be considered as waived, unless explicitly stated by us, in writing, as a ‘waiver’
If any of these terms and conditions are determined (by any competent authority) to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.
Your statutory rights are not affected by terms set out in this agreement.
Please observe relevant health and safety guidelines, as provided by the fire service. Here is the West Midlands Fire Service guide (opens in a new window)