Due to the nature of goods, these terms are strictly adhered to. Please feel free to contact us directly, if you are uncertain about our terms and we are happy to assist.
Lost, damaged or incorrect orders
Fireworks delivery’s must be thoroughly inspected before accepting delivery. Once the delivery driver has left, we are unable to assist with these matters.
If you have not received your order on the agreed date, you must contact us, within 1 working day of dispatch. We will then perform a full investigation, both internally and with our carriers. Unfortunately, we are unable to investigate non-delivery after this time has expired.
If your order is visibly damaged on receipt, you must reject the items. We are unable to consider refunds, returns or exchanges on these items, once accepted.
Any claims for incorrect, damaged or missing items must be reported to the courier at point of delivery. Unfortunately, we are unable to investigate after this.
Returns or cancellations
We’ll keep this easy for you. But first, there’s some stuff that you need to know, before getting in touch. Returns can not be made in store. Fireworks are non-refundable (unless faulty). If you are uncertain about the returns policy for a product, then please contact us before you order.
Refusing, rejecting or otherwise returning goods without prior approval is an unacceptable form of return or cancellation ;this may incur charges. Approval must be sought and received, prior to returning any part of an order.
Fireworks need to be transported using an appropriate specialist hazardous goods courier. The cost of this is to be covered by you. Items returned without return approval can not be accepted.
Upon returns approval, you will need to package and return the product safely to us within 14 days (at your own risk). To avoid confusion, the day of approval is counted as day 1. We are unable to refund any postage or packing costs. We may have to make a deduction from the refund, to account for any loss in value of goods before they are returned to us (e.g. the item is damaged due to poor packaging). There may be certain items that we are unable to accept as returns (e.g. special orders, or for health or hygiene reasons). Sometimes (e.g. where an item is supplied including free postage) we may charge a restocking fee which will be deducted from your refund. Please contact us before purchase, if you are uncertain about anything.
Once you’ve read the above, just submit a returns request. We’ll get in touch to advise.
Items developing a fault / faulty
If it’s less than 28 calendar days since purchase, we could offer an exchange or refund. If the fault happens after this, the manufacturers are the best equipped people to resolve this for you. Check the items warranty information, for details of how to contact the manufacturer.
Drop us a message via your order area and we’ll advise. Just so you know, we may need you to return the product to us, for inspection. If the product is confirmed as faulty after inspection, we will refund reasonable return costs. If a returned item is found not to be faulty, we will be happy to return the item to you; you will be liable for all carriage (in advance) in this instance.